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Giving You The Skills & Qualifications To Excel

Accredited Courses & Traineeships
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As part of our service, we evaluate any potential course subsidies or other funding support you may be entitled to.
BSB30415 - Certificate III in Business Administration

If you dream of building a career in office administration, with a view to providing support to a team, then this course is for you. This qualification will provide you with a range of skills required for employment in general business operations.

Hit the ground running in a business environment with a broad range of skills or formalise skills you are already using in the workplace. Most businesses in all industry sectors have a need for staff to perform administrative related roles.

The range of industry sectors employment may be gained in is numerous. Most businesses require employees to perform administrative related roles.

Some industry sectors include Accommodation and Food Services , Entertainment and Recreation Services, Professional, Scientific and Technical Services , Financial and Insurance Services , Health Care and Social Assistance , Education and Training, Public Administration and Safety

Possible job titles/roles may include:-

  • Accounts officer
  • Administration officer
  • Administrative assistant
  • Bookkeeper
  • Clerical officer
  • Credits/Returns officer
  • Data Entry operator
  • Receptionist
  • Office administration assistant
  • Secretary
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As part of our service, we evaluate any potential course subsidies or other funding support you may be entitled to.
BSB42015 - Certificate IV in Leadership & Management

This nationally recognised qualification is highly valued by organisations in both the private and public sectors. Availability of this course is currently subject to expressions of interest. 

This qualification reflects the role of individuals working as developing and emerging leaders or managers in a range of enterprise and industry contexts. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others.

They also have some responsibility for organising and monitoring the output of their team. They apply solutions to a defined range of predictable and unpredictable problems. They also analyse and evaluate information from a variety of sources.

Through this course, you learn a variety of skills and knowledge, including but not limited to:

  • Operational planning.
  • Excellent customer service skills.
  • Provide guidance and leadership to others.
  • risk management. 
  • Develop effective teams.
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As part of our service, we evaluate any potential course subsidies or other funding support you may be entitled to.
BSB30215 - Certificate III in Customer Engagement

This qualification reflects the role of individuals working in a range of complex customer service roles.

Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.

Individuals would work under supervision, but may have some authority to delegate.

This qualification requires the completion of 12 Units of Competency. It includes 4 core units plus 8 elective units,

The 4 core units are: 

  • BSBCUE301 Use multiple information systems.
  • BSBCUE307 Work effectively in customer engagement. 
  • BSBCUE309 Develop product and service knowledge for customer engagement operation. 
  • BSBCUS301 Deliver and monitor a service to customers.

Why Choose Us...

We Provide A Complete Service
customised training - employers

We work directly with you to design training solutions specific to your needs. We can tailor nationally accredited short courses to address specific competencies required in your workplace. Customised training is flexible, specifically more relevant to your business and convenient. You also can choose any combination and mix of face-to-face and online learning methods.

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range of courses & traineeships

We deliver a wide range of nationally accredited qualifications plus support & service a range of traineeships. Our training programs focus on the knowledge and skills employers are looking for. All of our trainers have comprehensive experience in the industry sector they specialise in. Options for class, online and workplace training is available. We service many areas of NSW.

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funding & subsidy support programs

The range of Government Employment & Training programs and fee subsidies available is vast and constantly changing. We assist students, potential employers and job service providers with funding and subsidy support available. This includes very attractive incentives for traineeships, industry training and placement programs, as well as a broad range of accredited courses.

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Hospitality, Business, Retail, Health & Community Care, Food Safety, Cleaning

We Service NSW

Wide range of courses & traineeship programs
A Registered Training Organisation

Our Mission

At Acacia Education & Training we strive to provide our students and employees of organisations with the skills and knowledge to excel in their chosen discipline. We provide flexible models of learning so everyone can benefit from life-long skills development.